As I travel around the country, the epidemic of indirectly hostile behaviours, directed toward consumers/customers, becomes more and more apparent. These are behaviours that say, primarily non-verbally: “I will do what I’ve been trained to do; say what I’m supposed…
Month: April 2012
“New Lows In Customer Service: The Art Of Malicious Compliance.”
Posted in Articles Tagged with: business, development, executive development, management, recruiting
“Pretty Woman Syndrome: Helping Good-Looking People Overcome Their Handicap”
A few weeks ago, I was facilitating an accountability group with eight financial services professionals. As people came into the room, I couldn’t help but notice a very attractive young woman, dressed in a manner that was designed to draw…
Posted in Articles, Uncategorized Tagged with: business, development, executive development, management, recruiting
