As I travel around the country, the epidemic of indirectly hostile behaviours, directed toward consumers/customers, becomes more and more apparent. These are behaviours that say, primarily non-verbally: “I will do what I’ve been trained to do; say what I’m supposed…
Tag: executive development
“New Lows In Customer Service: The Art Of Malicious Compliance.”
Posted in Articles Tagged with: business, development, executive development, management, recruiting
“Pretty Woman Syndrome: Helping Good-Looking People Overcome Their Handicap”
A few weeks ago, I was facilitating an accountability group with eight financial services professionals. As people came into the room, I couldn’t help but notice a very attractive young woman, dressed in a manner that was designed to draw…
Posted in Articles, Uncategorized Tagged with: business, development, executive development, management, recruiting
“The New Normal – Unending Unpredictability”
For a number of years now, I’ve heard people talking about how unpredictable business has become; with the implied assumption that one of these days, the unpredictability will finally end, or at least, level off, and we’ll return to a…
Posted in Articles, Uncategorized Tagged with: business, development, executive development, management, recruiting
October 2011
“The Strange Experience Of Death: My Mother’s Passing” Note: This was written the day after my mother died – Sept. 26th My mother died yesterday. I got a call at 5:30 in the morning telling me that she died in…
Posted in Newsletters, Uncategorized Tagged with: business, development, executive development, management, political, recruitment
“The Lost Art of Connecting”
It’s become clear to me, these days, that we’ve lost the art of connecting- both in business and in our personal lives. What I mean by “connecting,” is the ability to listen to other people’s feelings, understand their importance to…
Posted in Articles, Uncategorized Tagged with: business, development, executive development, management, recruiting
What’s Your Interpersonal Impact?”
There are a lot of things that business people learn about and focus on – management, sales, finances, succession. But it is rare for them to pay much attention to their interpersonal impact.What I mean by that is captured in…
