As I travel around the country, the epidemic of indirectly hostile behaviours, directed toward consumers/customers, becomes more and more apparent. These are behaviours that say, primarily non-verbally: “I will do what I’ve been trained to do; say what I’m supposed…
A few weeks ago, I was facilitating an accountability group with eight financial services professionals. As people came into the room, I couldn’t help but notice a very attractive young woman, dressed in a manner that was designed to draw…
For a number of years now, I’ve heard people talking about how unpredictable business has become; with the implied assumption that one of these days, the unpredictability will finally end, or at least, level off, and we’ll return to a…
“The Strange Experience Of Death: My Mother’s Passing” Note: This was written the day after my mother died – Sept. 26th My mother died yesterday. I got a call at 5:30 in the morning telling me that she died in…
It’s become clear to me, these days, that we’ve lost the art of connecting- both in business and in our personal lives. What I mean by “connecting,” is the ability to listen to other people’s feelings, understand their importance to…
There are a lot of things that business people learn about and focus on – management, sales, finances, succession. But it is rare for them to pay much attention to their interpersonal impact.What I mean by that is captured in…
“Is Your Personal Life Screwing Up Your Business?” On a recent flight, I had a most interesting conversation with my seatmate. (He had a fascinating job – costing out massive infrastructure projects all over the world. He had a unique…
“Too Many Leaders Fail To Live Up To Their Potential, Because They Stop Working On Themselves”(Harvard Business Review, 2011) This quote captures the essence of the seminar that I’ll be teaching this summer at the University of Montana. Its designed…
